— legal
AI and Automated Communications Policy
How GoGoSites uses AI, what the chatbot and AI receptionist do, and the consent and disclosure rules for automated calls and texts.
Contents
- Consent to Communications from GoGoSites
- How GoGoSites Uses AI
- AI Features We Provide to Customers
- What the AI Receptionist and Chatbot Do and Do Not Do
- Disclosure, Recording, and Consent for Your Customers
- Usage Allowances
- Data Handling
- Accuracy and Human Review
- Prohibited Uses
- Your Callers' and Visitors' Choices
- Changes to This Policy
- Contact
1.Consent to Communications from GoGoSites
By submitting a form on gogosites.com and clicking Submit, you agree to our Privacy Policy and this Policy and give your electronic signature and prior express written consent for Assure Lead LLC, doing business as GoGoSites and its service providers to contact you at the phone number and email you provide about our services, your inquiry, appointments, and related offers. Calls and texts may use automated dialing technology and may include artificial, prerecorded, synthetic, or AI-generated voices. Message and data rates may apply. Consent is not a condition of purchasing any goods or services. You may revoke consent at any time by replying STOP to a text, saying so on a call, clicking unsubscribe in an email, or emailing hello@gogosites.com.
2.How GoGoSites Uses AI
We use artificial intelligence to help design websites, draft copy and images for your review, answer support questions, summarize conversations, and run our own chatbot and phone assistant. A person reviews AI-drafted site content before it is published. AI outputs can be inaccurate; if an AI assistant tells you something about pricing, terms, or timelines, confirm it with us in writing before relying on it.
3.AI Features We Provide to Customers
Rocket and Mission Control plans include features that communicate with your prospects and customers using automation and AI: a website chatbot, missed-call text-back, lead notifications, an AI phone receptionist, call summaries, and appointment booking where supported. These features act on your behalf, under your business name. You are the sender of those messages and the party answering those calls.
4.What the AI Receptionist and Chatbot Do and Do Not Do
They answer calls and chats, identify themselves as automated assistants, take messages, collect contact details, ask qualifying questions you configure, and book appointments where a supported calendar is connected. They can misunderstand callers, give incomplete answers, or fail to connect. They are not for emergencies, and they must not be used to give medical, legal, financial, or other regulated advice or to make commitments that require human judgment. You must review summaries and transcripts promptly and follow up with callers yourself.
5.Disclosure, Recording, and Consent for Your Customers
Automated assistants we operate for you announce that they are automated and, where required, that the conversation may be recorded. Some states and countries require all parties to consent to recording, require disclosure when AI is used on a call or in a text, or restrict automated outbound messages. Missed-call text-back and other outbound messages may require the recipient's prior consent under the TCPA and state law. You are responsible for knowing and following the rules that apply to your business and your customers' locations, for keeping any disclosures we provide in place, and for honoring opt-outs (we process STOP and similar replies automatically where the channel supports it).
6.Usage Allowances
Chatbot interactions, text messages, and AI phone minutes are subject to the fair-use allowance stated on your order. We will tell you when you approach the allowance. Usage beyond it is billed at the published overage rate or paused until the next billing period, according to your order.
7.Data Handling
Calls, chats, texts, recordings, transcripts, and summaries generated by these features are Customer Data processed on your behalf as described in our Privacy Policy. AI providers process this data under contracts that restrict their use of it, and we do not use it to train our own models. We retain it while your subscription is active and delete it within thirty (30) days after cancellation, except as the law requires.
8.Accuracy and Human Review
AI-generated summaries, transcripts, lead scores, and draft messages are aids, not records of fact. Review them before acting, and do not rely on them for legal, safety, or financial decisions. Report errors to us so we can improve configurations.
9.Prohibited Uses
You may not use AI or automation features to impersonate a human when a disclosure is required, to deceive or harass anyone, to send unsolicited marketing without required consent, to collect sensitive personal information you do not need, to make automated decisions with legal effects about individuals, or in any way that violates law, carrier rules, or our Terms. We may suspend a feature we believe is being misused.
10.Your Callers' and Visitors' Choices
Anyone interacting with an assistant we operate can ask to reach a human, decline recording where the law gives them that choice, or opt out of texts by replying STOP. You must provide a way to reach a person and honor these choices.
11.Changes to This Policy
We may update this Policy as AI features and laws change. We will post the new version here with a new effective date and notify customers of material changes.
12.Contact
- Company: Assure Lead LLC, doing business as GoGoSites, Attn: Legal
- Address: [Street address], [City], [State] [ZIP]
- Email: hello@gogosites.com
- Phone: [Phone number]
- Hours: Monday to Friday, 9:00 AM to 5:00 PM ET